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Shipping & Returns
Shipping in Italy
Our products are shipped via GLS Italia Express Courier which will deliver the items fully packed and undamaged, in the absence of these conditions it is necessary to refuse the delivery. The goods are normally delivered within 24/48 hours except delays in courier deliveries, stocks, etc., except for the Minor Islands for which the delivery is due 72 hours from receipt of payment and from the processing of the order. The delivery time is calculated in working days. Working days are intended from Monday to Friday, excluding public holidays provided for by law. We advise our customers to be at home and contactable by phone/mobile within 48 working hours to receive the delivery.
GLS couriers try the delivery a maximum of two times; if the customer is absent both times, he will be contacted by our Customer Service. The two ways to receive the package are: Stop deposit (the customer will have to reach the closest GLS office to collect their parcel at no additional cost) or a Third Delivery (the customer can request a third delivery at a cost of € 3.00).
FOR THOSE WHO BUY LESS THAN 3 ITEMS
The shipping costs €5, while CASH ON DELIVERY service has an additional cost of €3.90.
FOR THOSE WHO BUY MORE THAN 3 ITEMS
Shipping is totally FREE in Italy, while CASH ON DELIVERY service has a cost of € 3.90. Shipping abroad has a reduced cost of €7.
International Shipments (Europe)
Our products are shipped via GLS Italia Express Courier which will deliver the items fully packed and undamaged, in the absence of these conditions it is necessary to refuse the delivery. The costs for international shipments start from € 11, and they vary according to the country of delivery. The goods are normally delivered within 72/96 hours from the processing of the order.
SWITZERLAND (EXTRA EU): Shipments to Switzerland will take 10/15 working days from the processing of the order, as the shipment will be made by registered post.
RIGHT OF WITHDRAWAL – ITALY
According to the Consumer Code (Legislative Decree 206 of 6 September 2005), if the Customer is a Consumer (That is a natural person who buys the goods for purposes not related to their professional activity, namely they do not indicate a VAT Reference when making a purchase on OS SUNGLASSES), they are entitled to withdraw from the purchase contract for any reason, without need to provide explanations, with additional shipping costs of € 9 (cash payment to the courier who will collect the goods). The Customer must send to OS SUNGLASSES a Notice of Withdrawal
within 14 working days from the receipt of the goods. This notice must be sent by email (ossunglasses@gmail.com) or through our WhatsApp Assistance (+39 3472620878). Once we have received the aforementioned Notice of Withdrawal, OS SUNGLASSES will communicate to the Customer the Instructions on how to return the goods which will be picked up by our courier with a service called EXCHANGE, so our company will take care of all the return practice.
The product will be changed within 7 working days from the day of receipt of the goods by OS SUNGLASSES . The exchange can be made with any other product in our collection; if the product has a higher price than the one previously purchased, the customer must pay the difference between them.
OS SUNGLASSES reserves the right not to accept the request for the exchange of goods if the returned products are without original packaging, showing signs of use, missing accessories or other defects and/or deficiencies that cancel the integrity of the product.
RIGHT OF WITHDRAWAL – INTERNATIONAL
According to the Consumer Code (Legislative Decree 206 of 6 September 2005), if the Customer is a Consumer (That is a natural person who buys the goods for purposes not related to their professional activity, namely they do not indicate a VAT Reference when making a purchase on OS SUNGLASSES), they are entitled to withdraw from the purchase contract for any reason, without need to provide explanations, with additional shipping costs of € 22 to exercise their right of withdrawal. The Customer must send to OS SUNGLASSES a Notice of Withdrawal within 14 working days from the receipt of the goods. This notice must be sent by email (info@ossunglasses.com). Once we have received the Notice of Withdrawal, OS SUNGLASSES will communicate to the Customer the Instructions on how to return the goods which will be picked up by our courier and taken to our offices.
REFUNDS
How do I get a refund?
To make the return, the Customer can contact us at info@ossunglasses.com or at WhatsApp +39 3472620878 writing their order number ,name and surname. We will immediately communicate instructions, methods, and times for the processing of the return.
The Customer will be refunded within 10 working days from the day of receipt of the goods by OS SUNGLASSES . The refund will be made of an amount equal to the cost of the products purchased and returned, to which will be subtracted a flat shipping cost of € 9.00 (includes shipping and withdrawal costs ). OS SUNGLASSES reserves the right not to accept the return request if the returned products are without original packaging, showing signs of use, missing accessories, or other defects and/or deficiencies that cancel the integrity of the product.
Defects and Non-conformities
Upon delivery the Buyer MUST inspect the products received to check for damage. If there is any defects or non-conformities, they MUST notify the Seller within 48 working hours from receipt of the purchased goods1. Failure to do so, any defects will be considered as accidental damage not attributable to us. In case of lack of conformity, OS SUNGLASSES will restore the conformity of the product REPLACING THE ITEM purchased. The risk of loss or damage to the goods is automatically transferred to the buyer WHEN they (or a third party appointed by them and other than the carrier) acquires physical Possession of the goods.
The Customer can receive assistance by contacting us via email: info@ossunglasses.com or via WhatsApp: +39 3472620878